DISCOVER WHAT YOUR CUSTOMERS REALLY THINK OF YOU
Customer retention interviews
From oblivious to in-the-know in 3-4 weeks
YOU WORKED HARD TO WIN YOUR CUSTOMERS, AND IT HURTS WHEN THEY DON’T STAY
Customer churn costs your business.
Some sobering statistics
Increasing customer retention rates by just 5% can lead to a 25% to 95% increase in profits (AskNicely)
Businesses have a 60% to 70% chance of selling to an existing customer, while for a new prospect it’s just 5% to 20% (Forbes, quoting the book “Marketing Metrics”)
Repeat customers spend 67% more than new customers (BIA Advisory Services)
Some 84% of companies that work to improve customer experience notice an uplift in revenue (Dimension Data)
Poor customer service has caused 61% of consumers to switch brands (Microsoft)
When business is this tough, you want to hang on to the customers you’ve got with everything you have.
Tackle customer churn head on by interviewing existing or past customers to gain invaluable insights into what they really think of your company - what you are doing right, what could be better and what’s likely to drive them into the welcoming arms of your competitors.
Why use NosyHQ for customer retention interviews
Interviews are hard to do right, especially if you're hoping to get honest, raw and useful feedback from people who are (or once were) your customers.
Internal interviewers are inherently less able to uncover the hard facts.
Customers often feel they can't be completely honest with you, and as an internal interviewer it's hard to both put aside your bias and to avoid the temptation to try to solve problems rather than just listen to what your customers are telling you.
Talking with an objective third party allows your customers to share their real thoughts, feelings, frustrations, ideas and grievances.
Learn how to keep your customers happy and engaged
Pricing varies according to the number of interviews required.
Contact Kathryn for an absolutely obligation-free talk to discuss.